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Privacy Policy

Last updated: 12 Feb 2026

1. Introduction

This Privacy Policy explains how ManeConnection Counselling (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

This policy applies to information collected through our website maneconnection.co.za, online sessions, in-person counselling, and related communications.

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2. Information We Collect

We may collect the following types of personal information:

Contact Information

  • Full name

  • Email address

  • Phone number

Counselling-Related Information

  • Personal details shared during counselling sessions

  • Health or mental health information

  • Appointment history

  • Notes taken during sessions

Website Usage Information

  • IP address

  • Browser and device information

  • Pages visited

  • Cookies and analytics data

Some of this information may be classified as special personal information under POPIA (e.g., health-related information).

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3. How We Collect Information

We collect information:

  • When you complete a contact form

  • When you email us

  • When you book or attend a counselling session

  • Through website cookies and analytics tools

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4. Purpose of Collecting Information

We collect and process personal information to:

  • Provide counselling services (online and in person)

  • Communicate regarding appointments and services

  • Maintain client records

  • Issue invoices (if applicable)

  • Comply with legal and ethical obligations

  • Improve our website and services

We process special personal information only with your consent or where permitted under POPIA.

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5. Sharing of Information

We do not sell or rent your personal information.

Information may be shared only:

  • Where legally required (e.g., court order, risk of harm situations)

  • With professional supervisors (where applicable and ethically required)

  • With secure service providers (e.g., website hosting, online session platforms)

All third-party providers are required to safeguard your information.

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6. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, or disclosure.

Online sessions are conducted via secure platforms. However, no internet transmission is completely secure.

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7. Data Retention

Client records are retained in accordance with professional and legal requirements in South Africa. Information is kept only as long as necessary to fulfil the purpose for which it was collected.

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8. Your Rights Under POPIA

You have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your information

  • Withdraw consent (where processing is based on consent)

  • Lodge a complaint with the Information Regulator of South Africa

To exercise your rights, contact us at:
[Your Email Address]

You may also contact:
The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/

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9. Cookies

Our website may use cookies to improve user experience and analyse website traffic. You may disable cookies in your browser settings.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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11. Contact Details

ManeConneection Counselling
Email: maneconnection01@gmail.com

 

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